1.0Aupairehttps://aupair.nerdysolutions.io/arrich600338<blockquote class="wp-embedded-content" data-secret="h9pPwe5Sxq"><a href="https://aupair.nerdysolutions.io/ar/faq-old/">Faq-old</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://aupair.nerdysolutions.io/ar/faq-old/embed/#?secret=h9pPwe5Sxq" width="600" height="338" title="“Faq-old” — Aupaire" data-secret="h9pPwe5Sxq" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script> /*! This file is auto-generated */ !function(d,l){"use strict";l.querySelector&&d.addEventListener&&"undefined"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!/[^a-zA-Z0-9]/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret="'+t.secret+'"]'),o=l.querySelectorAll('blockquote[data-secret="'+t.secret+'"]'),c=new RegExp("^https?:$","i"),i=0;i<o.length;i++)o[i].style.display="none";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute("style"),"height"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):"link"===t.message&&(r=new URL(s.getAttribute("src")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener("message",d.wp.receiveEmbedMessage,!1),l.addEventListener("DOMContentLoaded",function(){for(var e,t,s=l.querySelectorAll("iframe.wp-embedded-content"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute("data-secret"))||(t=Math.random().toString(36).substring(2,12),e.src+="#?secret="+t,e.setAttribute("data-secret",t)),e.contentWindow.postMessage({message:"ready",secret:t},"*")},!1)))}(window,document); //# sourceURL=https://aupair.nerdysolutions.io/wp-includes/js/wp-embed.min.js </script>FAQ For Customers & Families What types of caregiving services can I book through Free Now? Are caregivers verified? How do I know they’re safe? How are customers like me verified? What happens if the caregiver is late or doesn’t show up? When and how do I pay for a service? Can I cancel or reschedule my booking? What if I’m not home when the caregiver arrives? Can I leave a tip after service? What if something goes wrong during the service? Where is Free Now currently available? When should I book a caregiver? Can I rebook a caregiver I liked? What if the caregiver finishes early? Can I book recurring or long-term services? Are evening or weekend services available? Can I book care for someone else (e.g., elderly parent)? How is my payment protected? What happens if I cancel mid-way through a long-term booking? Can I chat with a caregiver before booking? What safety features does Free Now offer? For Professional Partners (Caregivers) What kinds of services can I provide? How do I become a verified caregiver? How are customers verified to protect caregivers? How do I get paid after completing a service? What if the customer is late or doesn’t show up? What if I’m running late to a booking? Can I decline or cancel a booking? Can I work outside of Cairo? Are there any subscription or commission fees? What if I feel unsafe during a service? How can I manage my working hours and availability? How can I improve my visibility and ranking? Can I offer multiple caregiving services under one profile? Can I adjust my pricing anytime? What happens if I cancel too often? What if a customer wants to pay off-platform? Can I pause or deactivate my account temporarily? Can I track previous jobs and earnings? What happens if a customer cancels often or last minute? What if I miss a penalty payment? Can I block specific days like holidays or personal events? What if I accidentally confirm a booking I cannot attend? What types of caregiving services can I book through Free Now? Are caregivers verified? How do I know they’re safe? How are customers like me verified? What happens if the caregiver is late or doesn’t show up? When and how do I pay for a service? Can I cancel or reschedule my booking? What if I’m not home when the caregiver arrives? Can I leave a tip after service? What if something goes wrong during the service? Where is Free Now currently available? When should I book a caregiver? Can I rebook a caregiver I liked? What if the caregiver finishes early? Can I book recurring or long-term services? Are evening or weekend services available? Can I book care for someone else (e.g., elderly parent)? How is my payment protected? What happens if I cancel mid-way through a long-term booking? Can I chat with a caregiver before booking? What safety features does Free Now offer? What kinds of services can I provide? How do I become a verified caregiver? How are customers verified to protect caregivers? How do I get paid after completing a service? What if the customer is late or doesn’t show up? What if I’m running late to a booking? Can I decline or cancel a booking? Can I work outside of Cairo? Are there any subscription or commission fees? What if I feel unsafe during a service? How can I manage my working hours and availability? How can I improve my visibility and ranking? Can I offer multiple caregiving services under one profile? Can I adjust my pricing anytime? What happens if I cancel too often? What if a customer wants to pay off-platform? Can I pause or deactivate my account temporarily? Can I track previous jobs and earnings? What happens if a customer cancels often or last minute? What if I miss a penalty payment? Can I block specific days like holidays or personal events? What if I accidentally confirm a booking I cannot attend? What types of caregiving services can I book through Free Now? You can choose from a wide selection of trusted caregiving professionals. Our services include:• Nannies and babysitters for children of all ages• Infant care specialists and post-delivery support for new mothers• Elderly care professionals, including licensed nurses and senior companions• Homework coaches and educational tutors• Event or travel nannies, for weddings, outings, or vacations (starting from your home) All services are home-based, meaning the caregiver comes to your location unless otherwise coordinated (e.g., in events or travel). Are caregivers verified? How do I know they’re safe? Yes. Every caregiver must complete a rigorous verification process before they appear in the app. This includes: • National ID check• Criminal background clearance• Health screening (HIV, Hepatitis B/C)• Certificate and training review (e.g., CPR, childcare, elderly care)• In-person verification interview at our authorized Cairo officeOnly those who pass all steps are shown in the app with a blue verified badge on their profile. You also see:• Star ratings from previous bookings• Punctuality scores• Customer reviews These signals help ensure a safe, trusted experience. How are customers like me verified? To protect caregivers, all customers must verify their mobile number and payment method during registration. In addition: • Frequent last-minute cancellations or no-shows may lead to restrictions• Abuse or misconduct results in investigation and potential account suspension• In case of serious safety concerns, caregiver can trigger Emergency Stop and escalate the matter to our team or to local authorities. Free Now ensures both sides are protected and held accountable. What happens if the caregiver is late or doesn’t show up? We track punctuality with GPS and time logs. • If a caregiver is more than 15 minutes late, you’ll see the option to cancel and receive a full refund (if prepaid).• If a caregiver does not show up, you are fully refunded and the caregiver is penalized.Frequent lateness or no-shows affect the caregiver’s ranking and booking access. When and how do I pay