You can book available services within the coverage area, including:

• Qualified childcare specialists, including in-home childcare, homework supervision, and outdoor or travel-related services where available.
• Elderly care specialists providing non-medical daily support.
• Licensed nurses providing nursing and in-home healthcare services within their professional and legal scope.

Details of each service, its service location, and any applicable requirements are displayed in the app before you confirm your booking.

Verification procedures vary depending on the service category and may include:

• Digital identity verification
• Verification of qualifications and professional licenses, where required
• Criminal background checks
• Drug testing, health certificates, and required documentation
• Interviews, assessments, and in-person review of certain documents

The verification status, available information, and ratings are displayed on the provider’s profile. These procedures help support trust and informed decision-making, but do not guarantee future behavior or the quality of every outcome.

Registration begins with phone number verification, after which all families are required to complete digital identity verification according to the steps and consent requirements provided in the app before completing a booking.

Restrictions or review procedures may apply in cases of misuse, repeated cancellations, or no-shows, in accordance with the platform’s policies.

If the care provider is 15 minutes or more late, the family may have the option to cancel in accordance with the late-arrival policy, with a full refund provided the applicable conditions are met.

In the event of a no-show, the refund will be processed and appropriate action may be taken against the care provider in accordance with the platform’s policies and booking records

The booking amount and applicable fees are paid through the approved electronic payment methods available in the app before the service is provided.

The total amount, including any applicable taxes or fees, is displayed before confirmation.

Settlements, refunds, and disputes are subject to the policies presented to the user.

Yes. You can cancel or reschedule your booking from the “My Bookings” section in the app.

Before confirming, you will be shown any applicable fees or estimated refund amount, based on the cancellation time, booking type, and applicable policy.

You can then confirm the cancellation or reschedule the booking, when available.

If you are not present or the service cannot begin within the specified grace period, the care provider may report the situation or cancel the booking in accordance with the family no-show policy.

Any refund or compensation, if applicable, will be determined based on the booking records and the applicable policy

Yes. Once the care provider confirms that the service has been completed, you will be prompted to leave a tip of 5%, 10%, 15%, or a custom amount.

Tipping is optional but always appreciated.

You can report the issue through the support or dispute tools available in the app.

The team will review the report based on its priority level and the available information and records, such as booking and communication records and location data, when enabled.

We are starting in selected areas within Cairo. The areas currently available will be displayed when you search for a service or create a booking, with plans for gradual expansion to additional areas in the future.

You can create a booking in advance or on the same day, when the option is available.

During periods of high demand, it is recommended to book early to increase your chances of finding an available care provider, without guaranteeing availability

Absolutely! You can tap “Rebook” from your previous bookings, or add the care provider to your favorites to make it easier to find them later.

You can choose recurring bookings when the feature is available for the requested service.

The booking amount is paid through the approved payment methods, while the care provider’s earnings are calculated and paid according to the status of each booking and the applicable payment schedule.

Yes. Many care providers are available outside regular hours.

Use the filters to find care providers who are available in the evening, on weekends, or overnight.

Yes. During checkout, enter the beneficiary’s name and address. The care provider will arrive at the specified address.

• Payments are processed through the approved electronic payment methods available within the app.
• Settlements, refunds, and disputes are subject to the platform’s policies and the payment service provider’s terms.
• If you experience an issue, you can submit a review request through the available support channels.

You can use the communication tools available within the app at the stage specified by the booking process, without needing to share personal phone numbers.

Cancellations, fees, and refunds are subject to the cancellation policy displayed before confirmation.

• Families and care providers are required to complete the applicable verification procedures for each party.
• The platform records arrival, service start, and service completion as part of the booking process.
• Arrival tracking may be available when enabled for the booking.
• You can use the reporting or emergency stop tools available within the app.
• In cases of immediate danger, contact local authorities or emergency services directly.

The Aupaire team reviews safety reports and takes appropriate action in accordance with its policies and the information available.